Immerse
Learn the operation as it actually runs — product, process, people, history, records, and what’s already been tried.
Gather first. Don’t conclude yet.
Diagnose
Put the written system beside the real operation and find the gap. That’s usually where the failure is hiding.
Engineer
Build the fix around what the evidence actually shows.
Technically sound, practical, and not just the first plausible answer.
Embed
Turn the solution into something the people doing the work can actually use, then implement it alongside the team.
Verify
Prove it holds under real conditions after the attention moves on.
If it doesn’t hold, it isn’t finished.